Refund Policy
We want you to be completely satisfied with your headphones, portable powerbanks, and wireless earbuds. Read our 15-day return and refund guidelines below.
15-Day Return Window
We offer a hassle-free **15-day refund policy**. If you are not entirely satisfied with your audio gear or power accessories, you have 15 days from the date of delivery to request a return and refund.
Eligibility for Refunds
To be eligible for a return, your purchased headphones, earbuds, or powerbanks must be unused, in the same condition that you received them, and in their original packaging with all included accessories and manuals.
Non-Returnable Items
Certain items are exempt from being returned, such as items showing obvious signs of wear and tear, physical damage caused by the user, or missing core components from the original packaging bundle.
Return Process & Shipping
To initiate a return within your 15-day window, please contact our support team. Customers are responsible for paying their own shipping costs for returning items unless the product arrived defective or damaged.
Refund Processing
Once your returned item is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted and processed.
Contact Us
If you have any questions about how to return your headphones, powerbanks, or earbuds within the 15-day period, please reach out to us through our contact page.